Refund and Returns Policy

We recognize that there are a number of reasons why you may require cancellation of an order or return a product. In order to facilitate your requests, we have put in place a policy that deals with cancellations and refunds. This policy does not affect your legal rights underneath consumer protection laws and extends to all purchases placed with TopUSAPackaging.

Returns & Refunds

Given that our services, amenities and goods are made according to your exact requirements and necessities, do let us know immediately if there are any problems regarding the products being misaligned or damaged. Within three business days after receiving your order, give your comments to sales@topusapackaging.com to report any such difficulties. We will assess the issue and, if a defect is confirmed, we will arrange for a reprint or refund as appropriate.

To evaluate the problem is choosing the best course of action, and making sure that any necessary alterations or modifications are implemented to satisfy the client’s expectations when we communicate promptly.

Company Responsibility for Defects

If a defect in the product that was purchased is confirmed, the company will ultimately be in charge of having the entire order reprinted but a chargeback will not be a choice. The company’s quality assurance team will evaluate the issue and related accountability is final. Within seven business days, customers need to return the entire order at their own expense. Customers ought to submit digital images, documentation and evidence of the inaccuracies to make reprinting easier.

This procedure guarantees that any problems are resolved quickly and effectively, upholding our dedication to providing high-quality products.

Customer Responsibility for Defects

The complete order needs to be returned back to us if the product has been found to be defective as a result of a client mistake when a refund is claimed. Costs for transportation, setup, construction, the printing process, and billing will be deducted from the refund.

This implies that the business receives the payment for the resources previously used, even though the customer can get a refund. We will complete the refund as soon as achievable, after receiving and reviewing the returned items. This policy is intended to strike a compromise between upholding the credibility of our business processes and the requirement for fair treatment.

Order Cancellation Policy

Your order will be sent through our press team for processing once you provide your approval to the proof. After the documentation is approved, you have four hours to cancel the order. A 5% fee for cancellation of the entire purchase cost will be charged if you decide to cancel after processing. It is necessary to cancel within twelve to twenty-four hours.

No refunds will be given if the order is currently in production. However, if necessary, we can ship the order and provide free warehouse storage.

If you have any questions about our shipping, cancellation, billing, printing processes or refund policies, please contact us by email at sales@topusapackaging.com, over the phone at 707-267-7296, or through our online chat support.